R2 Training 2019

Telephone Skills Training Course.

A one day Telephone Skills Training Course designed to develop and maintain Customer relationships. Introduces the Qualities and Key Skills required for success when using the telephone. Learn how to project the correct image, improve your telephone communication skills, handle difficult telephone calls and stay calm under pressure. This one day Telephone Skills Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Telephone Skills Training Course in house.

Who should attend:

• Newly appointed receptionists and telephonists. • Experienced staff looking for a refresher. • Staff who would like to improve their telephone manner.

Benefits for the delegate:

• Improves telephone manner and communication skills. • Improve your image. • Increased confidence when speaking on the telephone. • Handle difficult telephone calls effectively. • Stay calm under pressure.

Benefits for the organisation:

• Improves the professional image. • Develop and maintain relationships with customers. • Handle difficult situations better.

Content of the Training Course:

• To demonstrate why Telephone Skills are so important. • To show the importance of the Qualities and Key Skills needed for success. • To illustrate how to develop the correct Attitude and Image. • To illustrate why excellent Customer Service is important. • To show how to use the Telephone effectively. • To illustrate how to use Questions. • To develop Active Listening Skills. • To illustrate how to use your Voice and Tone. • To show how to use the correct words. • To show how to handle difficult people and situations.

Training Course details:

• one day duration, shorter and longer duration courses are available as in house training. • 9.15 am to 5.00pm. • Includes tea, coffee and buffet lunch. • Completion Certificate. • Ring binder with a set of comprehensive training notes. • All course venues are air conditioned, comfortable rooms within quality hotels. • The price is £220 + VAT per person. • For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book on line please follow the instructions below. Alternatively please email us and we will email you an invoice for payment. Choose the location then choose the date from the Course dates drop down menu:

London

Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BL

Woking

Double Tree by Hilton Victoria Way GU21 8EW

Basingstoke

Holiday Inn Grove Road RG21 3EE

Oxford

Holiday Inn Peartree Roundabout OX2 8JD

Reading

Holiday Inn 500 Basingstoke Road RG2 0SL

Swindon

Holiday Inn Marlborough Road SN3 6AQ

Basildon

Holiday Inn Festival Leisure Park Basildon SS14 3DG

Southampton

Holiday Inn Leigh Road Eastleigh SO50 9PG

Bristol

Holiday Inn Bond Street BS1 3LE

Birmingham

Holiday Inn Chapel Lane Great Barr B43 7BG

Nottingham

Holiday Inn Bostock Lane Sandiacre NG10 5NJ

Leeds

Holiday Inn Wakefield Road Garforth LS25 1LH

Manchester

Airport Inn Altrincham Road Wilmslow SK9 4LR

Telephone Skills Training Course

Course Enquiries: 01483 767 002 or email us at info@r2training.co.uk

R2 Training 2019

Telephone Skills Training

Course

Who should attend:

• Newly appointed receptionists and telephonists. • Experienced staff looking for a refresher. • Staff who would like to improve their telephone manner.