R2 Training 2019
Telephone Skills Training Course.
A one day Telephone Skills Training Course designed to develop and maintain Customer relationships. Introduces the Qualities and Key Skills required for success when using the telephone. Learn how to project the correct image, improve your telephone communication skills, handle difficult telephone calls and stay calm under pressure. This one day Telephone Skills Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Telephone Skills Training Course in house.Who should attend:
• Newly appointed receptionists and telephonists. • Experienced staff looking for a refresher. • Staff who would like to improve their telephone manner.Benefits for the delegate:
• Improves telephone manner and communication skills. • Improve your image. • Increased confidence when speaking on the telephone. • Handle difficult telephone calls effectively. • Stay calm under pressure.Benefits for the organisation:
• Improves the professional image. • Develop and maintain relationships with customers. • Handle difficult situations better.Content of the Training Course:
• To demonstrate why Telephone Skills are so important. • To show the importance of the Qualities and Key Skills needed for success. • To illustrate how to develop the correct Attitude and Image. • To illustrate why excellent Customer Service is important. • To show how to use the Telephone effectively. • To illustrate how to use Questions. • To develop Active Listening Skills. • To illustrate how to use your Voice and Tone. • To show how to use the correct words. • To show how to handle difficult people and situations.Training Course details:
• one day duration, shorter and longer duration courses are available as in house training. • 9.15 am to 5.00pm. • Includes tea, coffee and buffet lunch. • Completion Certificate. • Ring binder with a set of comprehensive training notes. • All course venues are air conditioned, comfortable rooms within quality hotels. • The price is £220 + VAT per person. • For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.Book this course
To book on line please follow the instructions below. Alternatively please email us and we will email you an invoice for payment. Choose the location then choose the date from the Course dates drop down menu:London
Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BLWoking
Double Tree by Hilton Victoria Way GU21 8EW
Basingstoke
Holiday Inn Grove Road RG21 3EEOxford
Holiday Inn Peartree Roundabout OX2 8JDReading
Holiday Inn 500 Basingstoke Road RG2 0SLSwindon
Holiday Inn Marlborough Road SN3 6AQBasildon
Holiday Inn Festival Leisure Park Basildon SS14 3DGSouthampton
Holiday Inn Leigh Road Eastleigh SO50 9PGBristol
Holiday Inn Bond Street BS1 3LEBirmingham
Holiday Inn Chapel Lane Great Barr B43 7BGNottingham
Holiday Inn Bostock Lane Sandiacre NG10 5NJLeeds
Holiday Inn Wakefield Road Garforth LS25 1LHManchester
Airport Inn Altrincham Road Wilmslow SK9 4LR
Telephone Skills Training Course
R2 Training 2019
Telephone Skills Training Course
A one day Telephone Skills Training Course designed to develop and maintain Customer relationships. Introduces the Qualities and Key Skills required for success when using the telephone. Learn how to project the correct image, improve your telephone communication skills, handle difficult telephone calls and stay calm under pressure. This one day Telephone Skills Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Telephone Skills Training Course in house.Who should attend:
• Newly appointed receptionists and telephonists. • Experienced staff looking for a refresher. • Staff who would like to improve their telephone manner.Benefits for the delegate:
• Improves telephone manner and communication skills. • Improve your image. • Increased confidence when speaking on the telephone. • Handle difficult telephone calls effectively. • Stay calm under pressure.Benefits for the organisation:
• Improves the professional image. • Develop and maintain relationships with customers. • Handle difficult situations better.Content of the Training Course:
• To demonstrate why Telephone Skills are so important. • To show the importance of the Qualities and Key Skills needed for success. • To illustrate how to develop the correct Attitude and Image. • To illustrate why excellent Customer Service is important. • To show how to use the Telephone effectively. • To illustrate how to use Questions. • To develop Active Listening Skills. • To illustrate how to use your Voice and Tone. • To show how to use the correct words. • To show how to handle difficult people and situations.Training Course details:
• one day duration, shorter and longer duration courses are available as in house training. • 9.15 am to 5.00pm. • Includes tea, coffee and buffet lunch. • Completion Certificate. • Ring binder with a set of comprehensive training notes. • All course venues are air conditioned, comfortable rooms within quality hotels. • The price is £220 + VAT per person. • For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.Book this course
To book on line please follow the instructions below. Alternatively please email us and we will email you an invoice for payment. Choose the location then choose the date from the Course dates drop down menu:London
Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BLWoking
Double Tree Victoria Way GU21 8EW
Basingstoke
Holiday Inn Grove Road RG21 3EEOxford
Holiday Inn Peartree Roundabout OX2 8JDReading
Holiday Inn 500 Basingstoke Road RG2 0SLSwindon
Holiday Inn Marlborough Road SN3 6AQBasildon
Holiday Inn Festival Leisure Park Basildon SS14 3DGSouthampton
Holiday Inn Leigh Road Eastleigh SO50 9PGBristol
Holiday Inn Bond Street BS1 3LEBirmingham
Holiday Inn Chapel Lane Great Barr B43 7BGNottingham
Holiday Inn Bostock Lane Sandiacre NG10 5NJLeeds
Holiday Inn Wakefield Road Garforth LS25 1LHManchester
Airport Inn Altrincham Road Wilmslow SK9 4LR
Telephone Skills Training Course
