R2 Training 2021
9 Palace Way, Woking, Surrey GU22 8JA
Customer Service Training Course.
This one day Customer Service Training Course will
help you to build the Customer Service Skills to
identify and meet Customer Needs and deliver
excellent Customer Service, face to face, on the
telephone or on line.
Develop an understanding of why customers complain
and how to recover the situation when things go wrong.
The only reason we are in business is to give
customers what they want, when they want it.
However, we do need to manage customer
expectations.
This one day Customer Service Training Course is run
regularly at several locations including: Woking,
London, Oxford, Basildon, Southampton, Swindon,
Basingstoke, Birmingham, Bristol, Reading, Nottingham,
Manchester and Leeds.
Alternatively we can run this Customer Service
Training Course in house.
Who should attend:
•
Anyone working in a customer service
environment providing service to either internal or
external customers.
•
Anyone handling incoming and out bound
telephone calls.
Benefits for the delegate:
•
Increased confidence in providing excellent
Customer Service.
•
Improved relationships with Customers.
•
Manage difficult situations with Customers
without being stressed.
Benefits for the organisation:
•
Achieve a competitive advantage through excellent
Customer Service.
•
Build effective Customer Service Chains.
•
More motivated and capable Customer Care staff.
•
Increase levels of Customer Satisfaction.
Content of the Training Course:
•
To define Customer Service.
•
To show the importance of the Customer Service
Chain.
•
To illustrate the Qualities and Customer Service
Skills required.
•
To show how to develop and maintain a Positive
Attitude.
•
To demonstrate how to use the telephone
effectively.
•
To illustrate how to use Questions.
•
To develop active Listening Skills.
•
To show how to handle Enquiries.
•
To illustrate how to deal with Complaints.
•
To demonstrate how to deal with different types of
Customer.
•
To show how to explain unpopular Company
Policy.
•
To illustrate how to write effective letters, memos
and faxes.
•
To show how to treat people in your company as
Customers.
•
To demonstrate how to maintain Customer
Satisfaction.
Training Course details:
•
9.15 am to 5.00pm.
•
Includes tea, coffee and buffet lunch.
•
Completion Certificate.
•
Ring binder with a set of comprehensive training
notes.
•
All course venues are air conditioned, comfortable
rooms within quality hotels.
•
The price is £300 + VAT per person.
•
For 5 or more people an in house course will be
more cost effective and can be tailored to your
specific requirements.
Book this course
To book places please choose the location then choose
the date from the Course Dates box and email us and
we will email you an invoice for payment.
London
Holiday Inn
Oxford Circus
57 Welbeck Street
W1G 9BL
Woking
Double Tree by Hilton
Victoria Way
GU21 8EW
Basingstoke
Holiday Inn
Grove Road
RG21 3EE
Oxford
Holiday Inn
Peartree Roundabout
OX2 8JD
Reading
Holiday Inn
500 Basingstoke Road
RG2 0SL
Swindon
Holiday Inn
Marlborough Road
SN3 6AQ
Basildon
Holiday Inn
Festival Leisure Park
Basildon
SS14 3DG
Southampton
Holiday Inn
Leigh Road
Eastleigh
SO50 9PG
Bristol
Holiday Inn
Bond Street
BS1 3LE
Birmingham
Holiday Inn
Chapel Lane
Great Barr
B43 7BG
Nottingham
Holiday Inn
Bostock Lane
Sandiacre
NG10 5NJ
Leeds
Holiday Inn
Clifton Village
Brighouse
HD6 4HW
Manchester
Airport Inn
Altrincham Road
Wilmslow
SK9 4LR
Customer Service Training Course
Course Dates
Monday 6th January 2025
Monday 3rd February 2025
Monday 3rd March 2025
Monday 7th April 2025
Course Dates
Tuesday 7th January 2025
Tuesday 4th February 2025
Tuesday 4th March 2025
Tuesday 1st April 2025
Course Dates
Wednesday 8th January 2025
Wednesday 5th February 2025
Wednesday 5th March 2025
Wednesday 2nd April 2025
Course Dates
Wednesday 12th February 2025
Wednesday 12th March 2025
Wednesday 9th April 2025
Wednesday 14th May 2025
Course Dates
Thursday 9th January 2025
Thursday 6th February 2025
Thursday 6th March 2025
Thursday 3rd April 2025
Course Dates
Thursday 16th January 2025
Thursday 13th February 2025
Thursday 13th March 2025
Thursday 10th April 2025
Course Dates
Friday 28th February 2025
Friday 28th March 2025
Friday 25th April 2025
Friday 30th May 2025
Course Dates
Friday 10th January 2025
Friday 7th February 2025
Friday 7th March 2025
Friday 4th April 2025
Course Dates
Friday 17th January 2025
Friday 14th February 2025
Friday 14th March 2025
Friday 11th April 2025
Course Dates
Tuesday 18th February 2025
Tuesday 18th March 2025
Tuesday 22nd April 2025
Tuesday 21st May 2025
Course Dates
Wednesday 22nd January 2025
Wednesday 19th February 2025
Wednesday 19th March 2025
Wednesday 23rd April 2025
Course Dates
Thursday 20th February 2025
Thursday 20th March 2023
Thursday 17th April 2025
Thursday 22nd May 2025
Course Dates
Friday 21st February 2025
Friday 21st March 2025
Friday 23rd May 2025
Friday 20th June 2025