R2 Training 2021
9 Palace Way, Woking, Surrey GU22 8JA
Customer Service Training Course.
This one day Customer Service Training Course will
help you to build the Customer Service Skills to
identify and meet Customer Needs and deliver
excellent Customer Service, face to face, on the
telephone or on line.
Develop an understanding of why customers complain
and how to recover the situation when things go wrong.
The only reason we are in business is to give
customers what they want, when they want it.
However, we do need to manage customer
expectations.
This one day Customer Service Training Course is run
regularly at several locations including: Woking,
London, Oxford, Basildon, Southampton, Swindon,
Basingstoke, Birmingham, Bristol, Reading, Nottingham,
Manchester and Leeds.
Alternatively we can run this Customer Service
Training Course in house.
Who should attend:
•
Anyone working in a customer service
environment providing service to either internal or
external customers.
•
Anyone handling incoming and out bound
telephone calls.
Benefits for the delegate:
•
Increased confidence in providing excellent
Customer Service.
•
Improved relationships with Customers.
•
Manage difficult situations with Customers
without being stressed.
Benefits for the organisation:
•
Achieve a competitive advantage through excellent
Customer Service.
•
Build effective Customer Service Chains.
•
More motivated and capable Customer Care staff.
•
Increase levels of Customer Satisfaction.
Content of the Training Course:
•
To define Customer Service.
•
To show the importance of the Customer Service
Chain.
•
To illustrate the Qualities and Customer Service
Skills required.
•
To show how to develop and maintain a Positive
Attitude.
•
To demonstrate how to use the telephone
effectively.
•
To illustrate how to use Questions.
•
To develop active Listening Skills.
•
To show how to handle Enquiries.
•
To illustrate how to deal with Complaints.
•
To demonstrate how to deal with different types of
Customer.
•
To show how to explain unpopular Company
Policy.
•
To illustrate how to write effective letters, memos
and faxes.
•
To show how to treat people in your company as
Customers.
•
To demonstrate how to maintain Customer
Satisfaction.
Training Course details:
•
9.15 am to 5.00pm.
•
Includes tea, coffee and buffet lunch.
•
Completion Certificate.
•
Ring binder with a set of comprehensive training
notes.
•
All course venues are air conditioned, comfortable
rooms within quality hotels.
•
The price is £300 + VAT per person.
•
For 5 or more people an in house course will be
more cost effective and can be tailored to your
specific requirements.
Book this course
To book places please choose the location then choose
the date from the Course Dates box and email us and
we will email you an invoice for payment.
London
Holiday Inn
Oxford Circus
57 Welbeck Street
W1G 9BL
Woking
Double Tree by Hilton
Victoria Way
GU21 8EW
Basingstoke
Holiday Inn
Grove Road
RG21 3EE
Oxford
Holiday Inn
Peartree Roundabout
OX2 8JD
Reading
Holiday Inn
500 Basingstoke Road
RG2 0SL
Swindon
Holiday Inn
Marlborough Road
SN3 6AQ
Basildon
Holiday Inn
Festival Leisure Park
Basildon
SS14 3DG
Southampton
Holiday Inn
Leigh Road
Eastleigh
SO50 9PG
Bristol
Holiday Inn
Bond Street
BS1 3LE
Birmingham
Holiday Inn
Chapel Lane
Great Barr
B43 7BG
Nottingham
Holiday Inn
Bostock Lane
Sandiacre
NG10 5NJ
Leeds
Holiday Inn
Clifton Village
Brighouse
HD6 4HW
Manchester
Airport Inn
Altrincham Road
Wilmslow
SK9 4LR
Customer Service Training Course
Course Dates
Monday 3rd June 2024
Monday 1st July 2024
Monday 5th August 2024
Monday 2nd September 2024
Course Dates
Tuesday 5th November 2024
Tuesday 3rd December 2024
Tuesday 7th January 2025
Tuesday 4th February 2025
Course Dates
Wednesday 6th November 2024
Wednesday 4th December 2024
Wednesday 8th January 2025
Wednesday 5th February 2025
Course Dates
Wednesday 12th June 2024
Wednesday 10th July 2024
Wednesday 14th August 2024
Wednesday 11th September 2024
Course Dates
Thursday 8th February 2024
Thursday 7th March 2024
Thursday 4th April 2024
Thursday 2nd May 2024
Course Dates
Thursday 23rd November 2023
Thursday 21st December 2023
Thursday 18th January 2024
Thursday 8th February 2024
Course Dates
Friday 24th November 2023
Friday 22nd December 2023
Friday 26th January 2024
Friday 23rd February 2024
Course Dates
Friday 17th November 2023
Friday 22nd December 2023
Friday 19th January 2024
Friday 16th February 2024
Course Dates
Friday 10th November 2023
Friday 15th December 2023
Friday 12th January 2024
Friday 9th February 2024
Course Dates
Tuesday 24th October 2023
Tuesday 28th November 2023
Tuesday 19th December 2023
Tuesday 30th January 2024
Course Dates
Wednesday 29th November 2023
Wednesday 20th December 2023
Wednesday 31st January 2024
Wednesday 28th February 2024
Course Dates
Thursday 30th November 2023
Thursday 21st December 2023
Thursday 25th January 2024
Thursday 22nd February 2024
Course Dates
Friday 24th November 2023
Friday 22nd December 2023
Friday 26th January 2024
Friday 23rd February 2024