Customer Service Training Course.

Customer Service Training Course.

This one day Customer Service Training Course will help you to build the Customer Service Skills to identify and meet customer needs and deliver excellent Customer Service, face to face on the telephone or on line. Develop an understanding of why customers complain and how to recover the situation when things go wrong. The only reason we are in business is to give customers what they want, when they want it. However, we do need to manage customer expectations. This one day Customer Service Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds. Alternatively we can run this Customer Service Training Course in house.

Who should attend:

• Anyone working in a customer service environment providing service to either internal or external customers. • Anyone handling incoming and out bound telephone calls.

Benefits for the delegate:

• Increased confidence in providing excellent Customer Service. • Improved relationships with Customers. • Manage difficult situations with Customers without being stressed.

Benefits for the organisation:

• Achieve a competitive advantage through excellent Customer Service. • Build effective Customer Service Chains. • More motivated and capable Customer Care staff. • Increase levels of Customer Satisfaction.

Content of the Training Course:

• To define Customer Service. • To show the importance of the Customer Service Chain. • To illustrate the Qualities and Customer Service Skills required. • To show how to develop and maintain a Positive Attitude. • To demonstrate how to use the telephone effectively. • To illustrate how to use Questions. • To develop active Listening Skills. • To show how to handle Enquiries. • To illustrate how to deal with Complaints. • To demonstrate how to deal with different types of Customer. • To show how to explain unpopular Company Policy. • To illustrate how to write effective letters, memos and faxes. • To show how to treat people in your company as Customers. • To demonstrate how to maintain Customer Satisfaction.

Training Course details:

• 9.15 am to 5.00pm. • Includes tea, coffee and buffet lunch. • Completion Certificate. • Ring binder with a set of comprehensive training notes. • All course venues are air conditioned, comfortable rooms within quality hotels. • The price is £300 + VAT per person. • For 5 or more people an in house course will be more cost effective and can be tailored to your specific requirements.

Book this course

To book places please choose the location then choose the date from the Course Dates box and email us and we will email you an invoice for payment.

London

Holiday Inn Oxford Circus 57 Welbeck Street W1G 9BL

Woking

Double Tree Victoria Way GU21 8EW

Basingstoke

Holiday Inn Grove Road RG21 3EE

Oxford

Holiday Inn Peartree Roundabout OX2 8JD

Reading

Holiday Inn 500 Basingstoke Road RG2 0SL

Swindon

Holiday Inn Marlborough Road SN3 6AQ

Basildon

Holiday Inn Festival Leisure Park Basildon SS14 3DG

Southampton

Holiday Inn Leigh Road Eastleigh SO50 9PG

Bristol

Holiday Inn Bond Street BS1 3LE

Birmingham

Holiday Inn Chapel Lane Great Barr B43 7BG

Nottingham

Holiday Inn Bostock Lane Sandiacre NG10 5NJ

Leeds

Holiday Inn Clifton Village Brighouse HD6 4HW

Manchester

Airport Inn Altrincham Road Wilmslow SK9 4LR

Customer Service Training Course

Course Enquiries: 0744 389 3300 or email us at info@r2training.co.uk

R2 Training

Course Dates Monday 6th January 2025 Monday 3rd February 2025 Monday 3rd March 2025 Monday 7th April 2025

Course Dates Tuesday 7th January 2025 Tuesday 4th February 2025 Tuesday 4th March 2025 Tuesday 1st April 2025

Course Dates Wednesday 8th January 2025 Wednesday 5th February 2025 Wednesday 5th March 2025 Wednesday 2nd April 2025

Course Dates Wednesday 12th February 2025 Wednesday 12th March 2025 Wednesday 9th April 2025 Wednesday 14th May 2025

Course Dates Thursday 9th January 2025 Thursday 6th February 2025 Thursday 6th March 2025 Thursday 3rd April 2025

Course Dates Thursday 16th January 2025 Thursday 13th February 2025 Thursday 13th March 2025 Thursday 10th April 2025

Course Dates Friday 28th February 2025 Friday 28th March 2025 Friday 25th April 2025 Friday 30th May 2025

Course Dates Friday 10th January 2025 Friday 7th February 2025 Friday 7th March 2025 Friday 4th April 2025

Course Dates Friday 17th January 2025 Friday 14th February 2025 Friday 14th March 2025 Friday 11th April 2025

Course Dates Tuesday 18th February 2025 Tuesday 18th March 2025 Tuesday 22nd April 2025 Tuesday 21st May 2025

Course Dates Wednesday 22nd January 2025 Wednesday 19th February 2025 Wednesday 19th March 2025 Wednesday 23rd April 2025

Course Dates Thursday 20th February 2025 Thursday 20th March 2025 Thursday 17th April 2025 Thursday 22nd May 2025

Course Dates Friday 21st February 2025 Friday 21st March 2025 Friday 23rd May 2025 Friday 20th June 2025