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A one day Telephone Techniques Training Course designed to develop and maintain Customer relationships. Introduces the Qualities and Key Skills required for success when using the telephone.


Learn how to project the correct image, improve your interpersonal skills, handle difficult situations and stay calm under pressure.


This one day Telephone Techniques Training Course is run regularly at several locations including: Woking, London, Oxford, Basildon, Southampton, Swindon, Basingstoke, Birmingham, Bristol, Reading, Nottingham, Manchester and Leeds.

Alternatively we can run this Telephone Techniques Training Course in house.    

Who should attend:

Benefits for the delegate:  

Benefits for the organisation:  

Objectives of the Training Course:


Telephone Techniques        Training Course